Deposits are non refundable or transferable. Once the deposit is paid, we will prepare to build your equipment immediately.
We will send you an email to confirm your order and the product that you have chosen. If you do not receive this confirmation email within 24 hours, please contact us to advise.
Machine Delivery: Once full payments are cleared, we will arrange shipping directly to your door. Machine order status may show in stock but the actual machinery are made to order and can take between to 3-7 working days to be build, larger equipment can take longer depending on the time of purchase.
Postage are automatically calculated in your shopping cart with a suitable delivery company depending on your location. Please ensure that there is someone available, otherwise you can re-arrange delivery directly with the courier company.
Once you have received your items, do inspect within 7 days in case of any damage in transit. Contact us to arrange for the training only after you have received your equipment in working order and all payments are cleared into our account.
Marketing and training materials can only be given to you by the trainer after the day of your training. You may pay postage for a particular delivery company at check out but we have the right to choose which ever courier that is available on the day of shipping your item, including but not limited to either of the courier companies listed below.
We will only choose a like for like service that you have paid for. There is a very small percentage of delivery that will not arrive on time due to various reasons with the courier company.
We do not have control over this and will track your items accordingly. Some items, you will need to pay for re-delivery if you missed the delivery date twice. You will have to pay directly to the delivery company and arrange re-delivery with them. If you would like us to ship the machine by sea or air to the port, please let us know. Buyers must pay custom or handling charge if any.
Payment Method: If you are paying by credit/ debit card/ electronically via the website gateway, we can only ship physical items to your billings registered address. If you would like your items to be shipped to an alternative address, we can only accept cleared bank transfer as a form of payment.
Warranty: 12 months Warranty with the option to extend further. You may check the warranty terms on the footer of the website for further details.